Privacy Policy

Privacy policy

This policy explains how Surgivalley handles personal information received through the website, quotation and contact forms, customer accounts, orders, support requests and related business communication.

Information we collect

Depending on the interaction, information may include contact and company details, account information, product references, quantities, delivery or billing details, messages, uploaded files, order records, device and security logs, language preferences and cookie choices.

How information is used

• To respond to enquiries and prepare, review or fulfil quotations and orders.
• To operate accounts, carts, quotation lists, checkout, support and website security.
• To maintain transaction, quality, legal and compliance records where applicable.
• To improve the catalogue and website using permitted analytics or feedback.

Sharing and international processing

Information may be shared with authorized staff and service providers that support hosting, communication, payment, logistics, professional advice or order fulfilment. It may also be disclosed where required by law or to protect legitimate rights. Appropriate safeguards should be used when processing crosses jurisdictions.

Retention and security

Records are retained for as long as reasonably needed for the stated purpose, contractual or legal obligations, dispute handling and system security. Administrative, technical and organizational safeguards are used, but no online system can be described as risk-free.

Your choices and rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability. Some records may need to be retained for lawful reasons. Use the Contact page to submit a privacy request so identity and scope can be verified.

Cookies and updates

See the Cookie Policy for browser-storage information. This policy may be updated when the website, services or legal requirements change; the published version applies from its displayed update.